Login Error:Hardlock Error(15): Invalid Environment string.

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Login Error:Hardlock Error(15): Invalid Environment string.

You have received an error dialog similar to the following:

Security error.png

You may also see a Login Error: 1-15 in the dialog.

There are a variety of reasons for this error message:

  1. The original installation of the software was a network copy. You have updated the serial number to a stand-alone version (USB key or Softkey) device. The hardware drivers for this device have not been installed. You can try the following remedies:
    • Uninstall the software and re-install with the current serial number. This will force the hardlock or softkey drivers to be installed.
    • Install the patch for the drivers from Security Patch 3.4.2