Serial Number Provided (V2-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX) has options that the license server does not support

This is a common error message from a network installation. In this case the license file no longer contains a product that the previous client serial number has enabled.

For example, here is a typical error dialog:

The client serial number displayed has the following OLI products enabled:

OLIEngine
OLIEngine\Toolkit
CSP
StreamAnalyzer
CorrosionAnalyzer
SCOREAnalyzer
SCOREAnalyzer\SCORETemplateCreation
StudioScaleChem
StudioPIPESIM
EVSAnalyzer

The products enabled on the server are the following:

OLIEngine
OLIEngine\Toolkit
CSP
StreamAnalyzer
CorrosionAnalyzer
SCOREAnalyzer
SCOREAnalyzer\SCORETemplateCreation
StudioScaleChem
EVSAnalyzer

A side-by-side comparison is needed:

OLD License	New License
OLIEngine	OLIEngine
OLIEngine\Toolkit	OLIEngine\Toolkit
CSP	CSP
StreamAnalyzer	StreamAnalyzer
CorrosionAnalyzer	CorrosionAnalyzer
SCOREAnalyzer	SCOREAnalyzer
SCOREAnalyzer\SCORETemplateCreation	SCOREAnalyzer\SCORETemplateCreation
StudioScaleChem	StudioScaleChem
StudioPIPESIM
EVSAnalyzer	EVSAnalyzer

You will notice that the product StudioPIPESIM is missing in the new license.

To resolve this error, the client computer needs the new client serial number provided with the license file.