Difference between revisions of "Creating a Log File during Installation"

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Occasionally the installation will fail to properly install. When this happens we can run a diagnostic test. We are using OLI Studio 9.5.3 as an example, see below for the actual command lines:
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Occasionally the installation will fail to properly install. When this happens we can run a diagnostic test. We are using OLI Studio 9.6.2 as an example please use your current version number. See below for the actual command lines:
  
 
The user will need to
 
The user will need to
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Issue this command for the OLI Studio (remember to use the quote marks!)
 
Issue this command for the OLI Studio (remember to use the quote marks!)
  
"OLI Studio 9.6.1.exe" /log fail.txt
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"OLI Studio 9.6.2.exe" /log fail.txt
  
 
This will create a text file named "fail.txt" in the same folder as the EXE file. Please send this file to OLI for Analysis.
 
This will create a text file named "fail.txt" in the same folder as the EXE file. Please send this file to OLI for Analysis.
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|-
 
|-
 
| OLI Studio
 
| OLI Studio
| "OLI Studio 9.6.2.exe" /log fail.txt
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| "OLI Studio 10.0.1.exe" /log fail.txt
 
|-
 
|-
| ESP
+
| OLI Flowsheet
| "OLI ESP 9.6.2.exe" /log fail.txt
+
| "OLI Flowsheet 10.0.1.exe" /log fail.txt
 
|-
 
|-
 
| Aspen PLUS
 
| Aspen PLUS

Latest revision as of 20:58, 5 March 2020

How to create a LOG file while installing the OLI Software?

Occasionally the installation will fail to properly install. When this happens we can run a diagnostic test. We are using OLI Studio 9.6.2 as an example please use your current version number. See below for the actual command lines:

The user will need to use the command window (start > run > cmd) and issue the following command for the OLI Studio

Download and save the installation file to a folder such as "My Documents"

Start the command window (start > run > cmd)

From the command window issue the command CD "My Documents"

Issue this command for the OLI Studio (remember to use the quote marks!)

"OLI Studio 9.6.2.exe" /log fail.txt

This will create a text file named "fail.txt" in the same folder as the EXE file. Please send this file to OLI for Analysis.

Product Command Line
OLI Studio "OLI Studio 10.0.1.exe" /log fail.txt
OLI Flowsheet "OLI Flowsheet 10.0.1.exe" /log fail.txt
Aspen PLUS "OLI Engine in Aspen Plus.9.6.2.exe" /log fail.txt
Aspen HYSYS "OLI Engine in Aspen HYSYS.9.6.2.exe" /log fail.txt
OLI Network License Manager "OLI Network License Server 3.4.3.exe" /log fail.txt


Other OLI software packages not listed here have the same type of options.

Please send the file to OLI for analysis