Difference between revisions of "Error Messages"

From wiki.olisystems.com
Jump to: navigation, search
(Run-time)
(List of OLI Error Messages)
(28 intermediate revisions by 2 users not shown)
Line 1: Line 1:
 
This page contains a list of errors message observed during installation and while running the software.
 
This page contains a list of errors message observed during installation and while running the software.
  
 +
Please find the error message that you see in your screen below.
  
== '''Common Error Messages''' ==
+
=='''List of OLI Error Messages''' ==
 +
 
 +
 
 +
 
 +
{| class="wikitable"
 +
! style="font-weight: bold;" | OLI Error Message
 +
|-
 +
| [[Could not connect to license server 'ncacn_ip_tcp:...']] Please check your network connection and settings and ensure that the license server is running.
 +
|-
 +
| [[Could not connect to the network hardlock server. Check your network settings and that the server is functioning.]]
 +
|-
 +
| [[An error occurred during the installation of assembly component]]
 +
|-
 +
| [[Login Error: Could not find a valid protection key with ID: PA...]]
 +
|-
 +
| [[Login Error: Could not find a valid protection key with ID: PS...]]
 +
|-
 +
| [[Opening Service Control Manager (Failed)]]
 +
|-
 +
| [[Resetting the Hardware Key | Your system date was reset. Key invalidated]]
 +
|-
 +
| [[Security provider failed to initialize. RpcNsBindingImportNext Failed]]
 +
|-
 +
| [[Security provider failed to initialize. The security method used in this serial number is not longer supported.]]
 +
|-
 +
| [[Sentinel HASP Run-time installation - Error when starting the hasplms service with parameters...]]
 +
|-
 +
| [[Serial Number Provided (V2-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX) has options that the license server does not support]]
 +
|-
 +
| [[Server License has expired. Please contact your administrator]]
 +
|-
 +
| [[There was an error configuring the trial license. The installation process cannot continue and will now exit]]
 +
|-
 +
| [[Unable to determine a valid product login for serial number]]
 +
|-
 +
| [[Unable to initialize engine security]]
 +
|-
 +
 
 +
{| class="wikitable"
 +
! style="font-weight: bold;" | Login Error
 +
! style="font-weight: bold;" | Vendor Error Message
 +
! style="font-weight: bold;" | OLI Error Message
 +
|-
 +
| 0
 +
| API call was successful
 +
| No Error, call to device was successful
 +
|-
 +
| 1
 +
| DONGLE not initialized
 +
| Dongle not programmed, contact OLI
 +
|-
 +
| 2
 +
| Already initialized
 +
| No Error
 +
|-
 +
| 3
 +
| Device not supported
 +
| This is not an OLI Dongle
 +
|-
 +
| 4
 +
| Function not supported
 +
| You are using an OLI dongle with a non-OLI program using the same drivers. Use the proper key
 +
|-
 +
| 5
 +
|
 +
| Not used
 +
|-
 +
| 6
 +
| HL-Server login table full
 +
| Not used, was used for v1.0 server
 +
|-
 +
| 7
 +
| HASP key not found
 +
| [[Login Error: HASP Error (7): HASP Key not found]]
 +
|-
 +
| 8
 +
| A network error occurred
 +
| Can not find your network, please check settings
 +
|-
 +
| 9
 +
| No device available
 +
| Can not read device
 +
|-
 +
| 10
 +
| A wrong parameter occurred
 +
| Invalid argument passed to key, Contact OLI
 +
|-
 +
| 11
 +
| HL-Server not API version
 +
| Not used by OLI
 +
|-
 +
| 12
 +
| Error on memory allocation
 +
| Programming on key invalid, contact OLI
 +
|-
 +
| 13
 +
|
 +
| Not used
 +
|-
 +
| 14
 +
| Can not open driver (NT,UNIX)
 +
| Missing drivers, re-installed with full admin
 +
|-
 +
| 15
 +
| Invalid environment string
 +
| [[Login Error: Hardlock Error(15): Invalid environment string.]]
 +
|-
 +
| 16
 +
| Unable to get a function entry
 +
| Not used by OLI
 +
|-
 +
| 17
 +
| No valid license info (LM)
 +
| Not used by OLI
 +
|-
 +
| 18
 +
| Slot/license not enabled (LM)
 +
| Not used by OLI
 +
|-
 +
| 19
 +
| Port Busy
 +
| Can not acquire port, is the port set correctly
 +
|-
 +
| 20
 +
| No Device
 +
| Not used by OLI
 +
|-
 +
| 21
 +
| Invalid License
 +
| Not used by OLI
 +
|-
 +
| 22
 +
| Sync Error
 +
| Not used by OLI
 +
|-
 +
| 23
 +
|
 +
| Not used
 +
|-
 +
| 24
 +
| Buffer too small
 +
| Not used by OLI
 +
|-
 +
| 25
 +
| Unknown hardware descriptor
 +
| Not used by OLI
 +
|-
 +
| 26
 +
| Unknown fixed block position
 +
| Not used by OLI
 +
|-
 +
| 27
 +
| HASP Error (27): Terminal services (remote terminal) detected
 +
| [[Error Terminal Services are not supported with local protection key]]
 +
|-
 +
| 28
 +
| Date fake detected
 +
| User attempted to roll back date on host computer
 +
|-
 +
| 29
 +
| Dead counter limit reached
 +
| Not used by OLI
 +
|-
 +
| 30
 +
| Vendor key is invalid
 +
| Not used by OLI
 +
|-
 +
| 31
 +
| No license file found
 +
| Not used by OLI
 +
|-
 +
| 32
 +
| Invalid variable block
 +
| Not used by OLI
 +
|-
 +
| 33
 +
| Error updating license file
 +
| Not used by OLI
 +
|-
 +
| 34
 +
| No info there
 +
| Not used by OLI
 +
|-
 +
| 35
 +
| Can not TLV encode data
 +
| Not used by OLI
 +
|-
 +
| 36
 +
| Write license failed
 +
| Not used by OLI
 +
|-
 +
| 37
 +
| Expiration Date Reached
 +
| Key has expired
 +
|-
 +
| 38
 +
| Term. Server/ Citrix Server detected
 +
| Virtual environment detected. Exit program
 +
|-
 +
| 39
 +
| Invalid updated data
 +
| Not used by OLI
 +
|-
 +
| 40
 +
| Update data has expired
 +
| Not used by OLI
 +
|-
 +
| 41
 +
| The feature has expired
 +
| [[Login Error - HASP Error (41): The feature has expired]]
 +
|-
 +
| 43
 +
| HASP SL secure storage I/O error or USB request error
 +
| [[HASP Error (43): HASP SL secure storage I/O error or USB request error]]
 +
|-
 +
| 48
 +
| Vendor library cannot be found
 +
| [[HASP error (48) vendor library cannot be found]]
 +
|-
 +
| 51
 +
| Virtual Machine Detected
 +
| [[Login Error: HASP Error (51): Virtual machine detected]]
 +
|-
 +
| 52
 +
| HASP Update incompatible
 +
| [[HASP ERROR (52): HASP Update incompatible with this hardware...]]
 +
|-
 +
| 64
 +
| Cloned HASP SL secure storage detected
 +
| [[HASP Error (64): Cloned HASP SL secure storage detected]]
 +
|-
 +
| 65
 +
| HSpecified V2C update already installed in the LLM
 +
| [[HASP Error (65): Specified V2C update already installed in the LLM]]
 +
|-
 +
| 256
 +
| Login table full (remote)
 +
| Not used by OLI, was used with v1.0 server
 +
|-
 +
| 257
 +
| Printer not On-line
 +
| Used by parallel port key when printer attached
 +
|-
 +
| 258
 +
| Serial ID not readable or n/a
 +
| Device corrupted, contact OLI
 +
|-
 +
| 2-78
 +
| HASP Error: Hardware Changes detected
 +
| C2V/V2C pairing invalid due to hardware changes
 +
|-
 +
| 0-4005
 +
| Unable to connect to key()
 +
| No hardware device (PA or PH type) is connected to the USB port
 +
|-
 +
|}
 +
 
 +
[[category: Error messages]] [[Category: HASP]][[Category: Hardlock]]
 +
 
 +
== '''Common Error Messages Classified by Type''' ==
  
 
=== Connectivity/Network ===
 
=== Connectivity/Network ===
  
*[[Could not connect to license server 'ncacn_ip_tcp:...']]
+
*[[Could not connect to license server 'ncacn_ip_tcp:...']] Please check your network connection and settings and ensure that the license server is running.
 
*[[Could not connect to the network hardlock server. Check your network settings and that the server is functioning.]]
 
*[[Could not connect to the network hardlock server. Check your network settings and that the server is functioning.]]
  
Line 13: Line 273:
 
*[[Error in DBController:convertPrivate():]]
 
*[[Error in DBController:convertPrivate():]]
 
*[[Simultaneous user count reached - please try again later.]]
 
*[[Simultaneous user count reached - please try again later.]]
 
+
*[[Security Check Failed]]
=== Security ===
 
 
 
*[[Login Error: Could not find a valid protection key with ID: PA...]]
 
*[[Login Error: Could not find a valid protection key with ID: PS...]]
 
*[[Login Error: Hardlock Error(15): Invalid environment string.]]
 
*[[Resetting the Hardware Key | Your system date was reset. Key invalidated]]
 
*[[Serial Number Provided (V2-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX) has options that the license server does not support]]
 
*[[Server License has expired. Please contact your administrator]]
 
  
 
=== Installation ===
 
=== Installation ===
Line 33: Line 285:
 
[[Login Errors]]
 
[[Login Errors]]
  
== '''Uncommon Error Messages''' ==
+
== '''Security Errors''' ==
 
+
*[[An error occurred during the installation of assembly component]]
On this page we list uncommon error messages that are encountered by the OLI Software. Many of these errors are due to drivers and other factors outside of OLI's control.
 
 
 
=== OLI Studio Errors ===
 
 
 
*[[Error in DBController]]
 
 
 
=== Security Errors ===
 
 
 
*[[There was an error configuring the trial license. The installation process cannot continue and will now exit]]
 
 
*[[ERROR_SERVICE_DEPENDENCY_DELETED]]
 
*[[ERROR_SERVICE_DEPENDENCY_DELETED]]
 
*[[Failed to delete fridge token]]
 
*[[Failed to delete fridge token]]
 +
*[[Login Error: Could not find a valid protection key with ID: PA...]]
 +
*[[Login Error: Could not find a valid protection key with ID: PS...]]
 
*[[Login Error: HASP Error (7): HASP Key not found]]
 
*[[Login Error: HASP Error (7): HASP Key not found]]
 +
*[[Login Error: Hardlock Error(15): Invalid environment string.]]
 
*[[Login Error - HASP Error (41): The feature has expired]]
 
*[[Login Error - HASP Error (41): The feature has expired]]
 
*[[Login Error: HASP Error (51): Virtual machine detected]]
 
*[[Login Error: HASP Error (51): Virtual machine detected]]
 +
*[[Hardlock/softkey drivers apparently fail to install properly]] - this results in the program starting and just quitting without an error message
 
*[[HASP ERROR (52): HASP Update incompatible with this hardware...]]
 
*[[HASP ERROR (52): HASP Update incompatible with this hardware...]]
 +
*[[HASP Error (64): Cloned HASP SL secure storage detected]]
 +
*[[Opening Service Control Manager (Failed)]]
 +
*[[Resetting the Hardware Key | Your system date was reset. Key invalidated]]
 
*[[Security provider failed to initialize. RpcNsBindingImportNext Failed]]
 
*[[Security provider failed to initialize. RpcNsBindingImportNext Failed]]
 
*[[Security provider failed to initialize. The security method used in this serial number is not longer supported.]]
 
*[[Security provider failed to initialize. The security method used in this serial number is not longer supported.]]
 
*[[Sentinel HASP Run-time installation - Error when starting the hasplms service with parameters...]]
 
*[[Sentinel HASP Run-time installation - Error when starting the hasplms service with parameters...]]
*[[Hardlock/softkey drivers apparently fail to install properly]] - this results in the program starting and just quitting without an error message
+
*[[Serial Number Provided (V2-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX) has options that the license server does not support]]
 +
*[[Server License has expired. Please contact your administrator]]
 +
*[[There was an error configuring the trial license. The installation process cannot continue and will now exit]]
 
*[[Unable to determine a valid product login for serial number]]
 
*[[Unable to determine a valid product login for serial number]]
 
*[[Unable to initialize engine security]]
 
*[[Unable to initialize engine security]]
*[[An error occurred during the installation of assembly component]]
 
  
==Full list of Error Codes from the security device ==
+
== '''Uncommon Error Messages''' ==
 +
 
 +
On this page we list uncommon error messages that are encountered by the OLI Software. Many of these errors are due to drivers and other factors outside of OLI's control.
 +
 
 +
===OLI Studio Errors ===
 +
 
 +
*[[Error in DBController]]
 +
 
 +
=='''Full list of Error Codes from the security device''' ==
 
*[[Error codes from the manufacturer of the OLI security device]]
 
*[[Error codes from the manufacturer of the OLI security device]]
  
  
 
[[Category: Error messages]]
 
[[Category: Error messages]]

Revision as of 09:42, 23 October 2019

This page contains a list of errors message observed during installation and while running the software.

Please find the error message that you see in your screen below.

List of OLI Error Messages

OLI Error Message
Could not connect to license server 'ncacn_ip_tcp:...' Please check your network connection and settings and ensure that the license server is running.
Could not connect to the network hardlock server. Check your network settings and that the server is functioning.
An error occurred during the installation of assembly component
Login Error: Could not find a valid protection key with ID: PA...
Login Error: Could not find a valid protection key with ID: PS...
Opening Service Control Manager (Failed)
Your system date was reset. Key invalidated
Security provider failed to initialize. RpcNsBindingImportNext Failed
Security provider failed to initialize. The security method used in this serial number is not longer supported.
Sentinel HASP Run-time installation - Error when starting the hasplms service with parameters...
Serial Number Provided (V2-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX) has options that the license server does not support
Server License has expired. Please contact your administrator
There was an error configuring the trial license. The installation process cannot continue and will now exit
Unable to determine a valid product login for serial number
Unable to initialize engine security
Login Error Vendor Error Message OLI Error Message
0 API call was successful No Error, call to device was successful
1 DONGLE not initialized Dongle not programmed, contact OLI
2 Already initialized No Error
3 Device not supported This is not an OLI Dongle
4 Function not supported You are using an OLI dongle with a non-OLI program using the same drivers. Use the proper key
5 Not used
6 HL-Server login table full Not used, was used for v1.0 server
7 HASP key not found Login Error: HASP Error (7): HASP Key not found
8 A network error occurred Can not find your network, please check settings
9 No device available Can not read device
10 A wrong parameter occurred Invalid argument passed to key, Contact OLI
11 HL-Server not API version Not used by OLI
12 Error on memory allocation Programming on key invalid, contact OLI
13 Not used
14 Can not open driver (NT,UNIX) Missing drivers, re-installed with full admin
15 Invalid environment string Login Error: Hardlock Error(15): Invalid environment string.
16 Unable to get a function entry Not used by OLI
17 No valid license info (LM) Not used by OLI
18 Slot/license not enabled (LM) Not used by OLI
19 Port Busy Can not acquire port, is the port set correctly
20 No Device Not used by OLI
21 Invalid License Not used by OLI
22 Sync Error Not used by OLI
23 Not used
24 Buffer too small Not used by OLI
25 Unknown hardware descriptor Not used by OLI
26 Unknown fixed block position Not used by OLI
27 HASP Error (27): Terminal services (remote terminal) detected Error Terminal Services are not supported with local protection key
28 Date fake detected User attempted to roll back date on host computer
29 Dead counter limit reached Not used by OLI
30 Vendor key is invalid Not used by OLI
31 No license file found Not used by OLI
32 Invalid variable block Not used by OLI
33 Error updating license file Not used by OLI
34 No info there Not used by OLI
35 Can not TLV encode data Not used by OLI
36 Write license failed Not used by OLI
37 Expiration Date Reached Key has expired
38 Term. Server/ Citrix Server detected Virtual environment detected. Exit program
39 Invalid updated data Not used by OLI
40 Update data has expired Not used by OLI
41 The feature has expired Login Error - HASP Error (41): The feature has expired
43 HASP SL secure storage I/O error or USB request error HASP Error (43): HASP SL secure storage I/O error or USB request error
48 Vendor library cannot be found HASP error (48) vendor library cannot be found
51 Virtual Machine Detected Login Error: HASP Error (51): Virtual machine detected
52 HASP Update incompatible HASP ERROR (52): HASP Update incompatible with this hardware...
64 Cloned HASP SL secure storage detected HASP Error (64): Cloned HASP SL secure storage detected
65 HSpecified V2C update already installed in the LLM HASP Error (65): Specified V2C update already installed in the LLM
256 Login table full (remote) Not used by OLI, was used with v1.0 server
257 Printer not On-line Used by parallel port key when printer attached
258 Serial ID not readable or n/a Device corrupted, contact OLI
2-78 HASP Error: Hardware Changes detected C2V/V2C pairing invalid due to hardware changes
0-4005 Unable to connect to key() No hardware device (PA or PH type) is connected to the USB port

Common Error Messages Classified by Type

Connectivity/Network

Run-time

Installation

Login Errors

Login Errors

Security Errors

Uncommon Error Messages

On this page we list uncommon error messages that are encountered by the OLI Software. Many of these errors are due to drivers and other factors outside of OLI's control.

OLI Studio Errors

Full list of Error Codes from the security device