Hardlock Restore

From wiki.olisystems.com
Revision as of 19:12, 7 March 2017 by Jberthold (Talk | contribs)

(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search


Occasionally there will be a need to reset the hardware key supplied by OLI Systems, Inc. There are many reasons for this reset. One typical reason is an automatic date change. This frequently occurs during a change from Daylight Savings Time to Standard time. If the computer is powered on when the Key was attached when the time changes, then a failed key may result.

Other times, the network administrator will synchronize all computer times with a central server. A roll-back in time may also fail the key. There are many other reasons a key will fail.

Manually resetting the OLI hardlock key

Sometimes the OLI Hardlock key will fail and you will not be given an option to reset the key from the program. This frequently happens when the key is damaged by static electricity. You can manually reset the key using a stand-alone program.

Each OLI program group in the start menu has the OLI License Key Utility program. You can access it via the tools program group under the OLI software you are using. In this example we are using OLI Studio (select the appropriate program group for your program).

2017-03-07 14-03-39.png

Start the program and use the drop down menu to locate your key

Reset Screen 8.jpg

Click the Generate button.

Reset Screen 9.jpg

This provides an unlock code, please send this to OLI (the contact information is blow).

OLI will then return a restore code to you.

Reset Screen 10.jpg

Click the Restore button.

You will see a restored message:

Reset Screen 11.jpg

Click the OK button and then click the Close button.

Contact information

Email: OLI Support

Or call or FAX the number to:

(973) 539-4996 extension 24 (973) 539-5922 FAX

OLI’s business hours are 8:00 am to 5:00 pm Eastern Time, Monday through Friday.