Difference between revisions of "Login Error: Could not find a valid protection key with ID: PA..."

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(Failure to start softkey service)
(Driver Failed to install - Repair Drivers Button Method)
 
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== Driver Failed to install - Repair Drivers Button Method ==
 
== Driver Failed to install - Repair Drivers Button Method ==
  
Occasionally the drivers for the softkey will fail to install. There are a variety of reasons for this which are too numerous to list. If you are sure that the C2V/V2C process has been completed then the next step is to drivers.
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Occasionally the drivers for the HASP key will fail to install. There are a variety of reasons for this which are too numerous to list.
  
 
On the warning dialog there is a min-tab called '''<u>Protection Key</u>''' tools please select that tab.  
 
On the warning dialog there is a min-tab called '''<u>Protection Key</u>''' tools please select that tab.  

Latest revision as of 21:28, 4 December 2019

Login Error: Could not find a valid protection key with ID: PA...

This is a common error message when using the Sentinel HASP security solution.


Driver Failed to install - Repair Drivers Button Method

Occasionally the drivers for the HASP key will fail to install. There are a variety of reasons for this which are too numerous to list.

On the warning dialog there is a min-tab called Protection Key tools please select that tab.

E01.png

On that tab there is a button that states Repair Drivers please click that button to see if the drivers are re-installed and then try the program again.

E02.png

Driver Failed to install - Manual Instillation Method

Sometimes the same issue that prevented the driver installation during the normal OLI product installation will also prevent the Repair Drivers button method from working. You may see an error similar to:

E03.png

In this case you will to download and install the drivers manually.

Please follow the instructions on the page Installing the hardlock drivers manually