Difference between revisions of "This app can't run on this device"

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(Program Compatibility Assistant This app can't run on this device Aladdin HASP \ Sentinel Data Filter Device Drivers)
 
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[[File:App-cant-be-run-on-this-device.png]]
 
[[File:App-cant-be-run-on-this-device.png]]
  
During installation:
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You must manually install the latest Hardlock Drivers from the official vendor’s website prior to installing OLI software:
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== https://supportportal.thalesgroup.com/csm?sys_kb_id=61fb0ee1dbd2e78cfe0aff3dbf9619ab&id=kb_article_view&sysparm_rank=7&sysparm_tsqueryId=412ea51887ccd1107b0664e80cbb3547&sysparm_article=KB0018320 ==
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Here is what the page looks like:
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[[File:Sentinel-screenshot-for-driver-download.png]]
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Unzip the folder and run the HASPUserSetup.
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After completing the driver installation, you can proceed to install the OLI software making sure the hardlock drivers are turned off:
  
 
Choose the ‘Custom’ setup type.
 
Choose the ‘Custom’ setup type.
Line 25: Line 37:
  
 
[[File:Finish-install-success.png]]
 
[[File:Finish-install-success.png]]
 
After successfully installing OLI Network License Server, you should manually install the latest Hardlock Drivers from the official vendor’s website:
 
https://supportportal.thalesgroup.com/csm?sys_kb_id=61fb0ee1dbd2e78cfe0aff3dbf9619ab&id=kb_article_view&sysparm_rank=7&sysparm_tsqueryId=412ea51887ccd1107b0664e80cbb3547&sysparm_article=KB0018320
 
 
Here is what the page looks like:
 
 
[[File:Sentinel-screenshot-for-driver-download.png]]
 
  
Unzip the folder and run the HASPUserSetup. After completing the driver installation, you should be able to run OLI Network License Server to load your license and key. If you continue to experience issues with installation, please submit a new case on the [https://www.portal.olisystems.com OLI Support Portal].
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If you continue to experience issues with installation, please submit a new case on the [https://portal.olisystems.com OLI Support Portal].

Revision as of 13:41, 30 June 2022

Program Compatibility Assistant This app can't run on this device Aladdin HASP \ Sentinel Data Filter Device Drivers

App-cant-be-run-on-this-device.png

You must manually install the latest Hardlock Drivers from the official vendor’s website prior to installing OLI software:


https://supportportal.thalesgroup.com/csm?sys_kb_id=61fb0ee1dbd2e78cfe0aff3dbf9619ab&id=kb_article_view&sysparm_rank=7&sysparm_tsqueryId=412ea51887ccd1107b0664e80cbb3547&sysparm_article=KB0018320

Here is what the page looks like:

Sentinel-screenshot-for-driver-download.png

Unzip the folder and run the HASPUserSetup.

After completing the driver installation, you can proceed to install the OLI software making sure the hardlock drivers are turned off:

Choose the ‘Custom’ setup type.

Custom-install-type.png


Click the ‘+’ icon to expand the Security section.

Expand-security-tab.png


Click the dropdown icon for ‘Install Hardlock Drivers’ and select ‘Entire feature will be unavailable”.

Entire-feature-will-be-unavailable.png


Once you see the red X in front of ‘Install Hardlock Drivers’ use the ‘Next’ button to finish the installation.

Finish-install-success.png

If you continue to experience issues with installation, please submit a new case on the OLI Support Portal.