Difference between revisions of "Creating a Log File during Installation"
(Created page with " == How to create a LOG file while installing the OLI Software? == Occasionally the installation will fail to properly install. When this happens we can run a diagnostic tes...") |
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− | Occasionally the installation will fail to properly install. When this happens we can run a diagnostic test. We are using | + | Occasionally the installation will fail to properly install. When this happens we can run a diagnostic test. We are using OLI Studio 9.5.3 as an example, see below for the actual command lines: |
The user will need to | The user will need to | ||
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Download and save the installation file to a folder such as "My Documents" | Download and save the installation file to a folder such as "My Documents" | ||
+ | |||
Start the command window (start > run > cmd) | Start the command window (start > run > cmd) | ||
+ | |||
From the command window issue the command CD "My Documents" | From the command window issue the command CD "My Documents" | ||
− | Issue this command for the OLI | + | |
− | "OLI | + | Issue this command for the OLI Studio (remember to use the quote marks!) |
+ | |||
+ | "OLI Studio 9.5.3.exe" /log fail.txt | ||
This will create a text file named "fail.txt" in the same folder as the EXE file. Please send this file to OLI for Analysis. | This will create a text file named "fail.txt" in the same folder as the EXE file. Please send this file to OLI for Analysis. | ||
Line 21: | Line 25: | ||
|- | |- | ||
| OLI Studio | | OLI Studio | ||
− | | "OLI Studio 9.5. | + | | "OLI Studio 9.5.3.exe" /log fail.txt |
|- | |- | ||
| ESP | | ESP | ||
− | | "OLI ESP 9.5. | + | | "OLI ESP 9.5.3.exe" /log fail.txt |
|- | |- | ||
| Aspen PLUS | | Aspen PLUS | ||
− | | "OLI Engine in Aspen Plus.9.3 | + | | "OLI Engine in Aspen Plus.9.5.3.exe" /log fail.txt |
|- | |- | ||
| Aspen HYSYS | | Aspen HYSYS | ||
− | | "OLI Engine in Aspen HYSYS.9.3 | + | | "OLI Engine in Aspen HYSYS.9.5.3.exe" /log fail.txt |
|- | |- | ||
| OLI Network License Manager | | OLI Network License Manager | ||
− | | "OLI Network License Server 3. | + | | "OLI Network License Server 3.4.2.exe" /log fail.txt |
|} | |} | ||
Revision as of 10:23, 18 July 2017
How to create a LOG file while installing the OLI Software?
Occasionally the installation will fail to properly install. When this happens we can run a diagnostic test. We are using OLI Studio 9.5.3 as an example, see below for the actual command lines:
The user will need to use the command window (start > run > cmd) and issue the following command for the OLI Studio
Download and save the installation file to a folder such as "My Documents"
Start the command window (start > run > cmd)
From the command window issue the command CD "My Documents"
Issue this command for the OLI Studio (remember to use the quote marks!)
"OLI Studio 9.5.3.exe" /log fail.txt
This will create a text file named "fail.txt" in the same folder as the EXE file. Please send this file to OLI for Analysis.
Product | Command Line |
---|---|
OLI Studio | "OLI Studio 9.5.3.exe" /log fail.txt |
ESP | "OLI ESP 9.5.3.exe" /log fail.txt |
Aspen PLUS | "OLI Engine in Aspen Plus.9.5.3.exe" /log fail.txt |
Aspen HYSYS | "OLI Engine in Aspen HYSYS.9.5.3.exe" /log fail.txt |
OLI Network License Manager | "OLI Network License Server 3.4.2.exe" /log fail.txt |
Other OLI software packages not listed here have the same type of options.
Please send the file to OLI for analysis