Information collected with the Contact Support button
What information is collected for the Application Support Request?
Starting with OLI Security 3.2.6 and OLI Products 9.2.6 you can now provide the state of the OLI software on your computer directly to OLI. This is now accomplished via a new button on the OLI Help>About dialog or from various error dialogs. Although the data is collected automatically, you will still be in control of actually sending the data to OLI. OLI would never send data about your computer without your permission. The data is either sent first by Email or then by an FTP-like protocol to the OLI servers. The data is sent confidentially.
Here is the location of the new button on the Help>About dialog:
Clicking the Contact Support button will give you a new dialog:
Please enter the text fields. A comment as to what you were doing is also helpful.
Here is a sample of the data collected and sent to OLI
General Information
Company: OLI Systems. User: James Berthold Email: james.berthold@olisystems.com Phone: Comments: Test
Security Information
This is data primarily about the products enabled by the stand-alone or client serial numbers. The example below is for a network version. The stand-alone or client serial number is displayed.
[Security Info] SerialNumber V2-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX No Expiration Date Network License Server Client Protection Key: HASP SL, ID = LS5400002
- \DatabankPublicStandard
- \DatabankPublicExtended
- \FullAccess
- \DatabankMSEPubStandard
- \CorrosionRates
- \ReferenceStateProperties
OLIEngine OLIEngine\AllianceEngineDeveloper OLIEngine\Generic OLIEngine\Toolkit ESP CSP ScaleChem StreamAnalyzer StreamAnalyzer\Tester CorrosionAnalyzer CorrosionAnalyzer\Automation SCOREAnalyzer SCOREAnalyzer\SCORETemplateCreation StudioScaleChem StudioPIPESIM CCModeler OLIBridge OLIHighTemp EVSAnalyzer
Network Information This information is about the network connections if you have this version. Stand-alone versions will not display this information. The server serial number will be displayed.
Network Security Server Binding 'ncacn_ip_tcp:granite[32768]'
Network Security Information Expiration Date = 12/31/2015 Serial Number = V2-YYYY-YYYY-YYYY-YYYY-YYYY-YYYY Hardlock ID = LS5400002
If permitted by your adminstrator, the license count for the products is also displayed.
| Products | Max | Used | Avail |
| CorrosionAnalyzer | 25 | 2 | 23 |
| ESP | 25 | 0 | 25 |
| EVSAnalyzer | 25 | 2 | 23 |
| OLIEngine | 25 | 2 | 23 |
| ScaleChem | 25 | 0 | 25 |
| StreamAnalyzer | 25 | 2 | 23 |
