Interacting with OLI Technical Support

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Overview

OLI Systems, Inc. has been providing software for the chemical industries since 1971. During that time, technical support has been a primary focus. To help facilitate the user interacting with OLI’s technical support document, there are some things that the user should know.

There are many tools to interact with Tech Support. These tools are:

  • Live phone support
  • E-mail support
  • Web based support
  • Web based knowledge base
  • Web based live training & support
  • Off-line web based training
  • FTP Site to upload and download files

Before contacting Tech Support, the user should be prepared to send the files that are causing the problems. These files are different depending on the program being considered. Sending the files may also cause some virus protection programs to strip the files from E-mail.

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