View source for Login Error: Could not find a valid protection key with ID: LS...

Login Error: Could not find a valid protection key with ID: LS...

This is a common error message when using the Sentinel HASP softkey security solution.  



== Failure to complete the softkey installation ==


The most common reason for this error is that the C2V/V2C foot print has not been created correctly.

The user must create a file on the computer (called the C2V - Client to Vendor - file) which must then be sent to OLI Systems.  OLI will then create a file to be installed on the client computer (Called the V2C - Vendor to Client file).

More detailed instructions can be found here: <u>[[How to install the OLI Software (for individual softkey)]]</u> and <u>[[Installing and Running the OLI License Manager 3.x - Softkey Edition]]</u>

== Driver Failed to install - Repair Drivers Button Method ==

Occasionally the drivers for the softkey will fail to install. There are a variety of reasons for this which are too numerous to list. If you are sure that the C2V/V2C process has been completed then the next step is to drivers.

On the warning dialog there is a min-tab called '''<u>Protection Key</u>''' tools please select that tab. 

[[File:E01.png]] 

On that tab there is a button that states '''<u>Repair Drivers</u>''' please click that button to see if the drivers are re-installed and then try the program again.

[[File:E02.png]]

== Driver Failed to install - Manual Instillation Method ==

Sometimes the same issue that prevented the driver installation during the normal OLI product installation will also prevent the <u>'''Repair Drivers'''</u> button method from working. You may see an error similar to:

[[File:E03.png]]

In this case you will to download and install the drivers manually.

Please follow the instructions on the page <u>[[Installing the hardlock drivers manually]]</u>

== Failure to start softkey service ==

Some systems are very stubborn to get running.  You may get an error message similar to the following:

[[File:E04.png]]

In that case please follow the instructions for [[Sentinel HASP Run-time installation - Error when starting the hasplms service with parameters...]]

When the drivers have been removed, please reinstall the drivers manually (see above)

[[Category: Error messages]][[Category: Softkey]][[Category: Drivers]]