Difference between revisions of "OLI License Manager"

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'''Download the software'''
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==Overview==
__SECTIONLINKTOTOP__
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These instructions apply to all versions of the OLI License Manager version 5.x
 +
 
 +
The current version of the OLI License Manager is 5.1.1
 +
 
 +
==== Note on LH keys: ====
 +
OLI's vendor for LH keys has discontinued their production. If you have a failure in such a key you will be required to upgrade to an LA key.
 +
<br />
 +
 
 +
==Download the software==
 +
 
 
We begin by asking you to download the latest software from the OLI download website http://downloads.olisystems.com
 
We begin by asking you to download the latest software from the OLI download website http://downloads.olisystems.com
  
To do this you will need the Server Serial number in the license file that OLI supplied to you. As an example, the USB key or Floppy disk should contain a file that is similar to the one shown below "LH5412724."
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To do this you will need the Server Serial number in the license file that OLI supplied to you. This file will have an extension "OLILic" but it can be opened with any text editor such as NOTEPAD.
 +
 
 +
As an example, we are using a USB hardware key "LH5412724."
  
 
Open this file and locate the Server Serial Number. We will use this number for several download and install steps. Please note, for all network users of the OLI software this is the only serial number that will allow you access to the download program site.
 
Open this file and locate the Server Serial Number. We will use this number for several download and install steps. Please note, for all network users of the OLI software this is the only serial number that will allow you access to the download program site.
  
[[File:01-DemoLicFile.png]]
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[[File:2017-02-10 11-59-48.png]]
  
 
On the OLI download web site, enter your information as well as the server serial number. When this information has been added click the '''Go''' button.
 
On the OLI download web site, enter your information as well as the server serial number. When this information has been added click the '''Go''' button.
  
[[File:02-DL-Enter Information.png]]
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[[File:2017-02-10 12-05-32.png]]
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 +
A list of programs to which you are entitled to download will be displayed.
  
A list of program to which you are entitled to download will be displayed. For this exercise we are only interested in the OLI Network License Server 3.0. When ready click the Download icon.
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[[File:2017-02-10 12-06-53.png]]
  
[[File:03-Current-Products.png]]
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The OLI License Server download link is collapsed by default. You will need to expand this section by clicking the "+" sign.
 +
 
 +
[[File:2017-02-10 12-08-41.png]]
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 +
For this exercise we are only interested in the OLI Network License Server 3.x. When ready click the Download icon.
  
 
Save the file to your computer. For this exercise we are using FireFox as our web browser and we have selected the default Firefox download folder to receive this file.
 
Save the file to your computer. For this exercise we are using FireFox as our web browser and we have selected the default Firefox download folder to receive this file.
Line 21: Line 38:
 
Once downloaded, please locate the file. Here we have downloaded the file in the default Firefox folder.
 
Once downloaded, please locate the file. Here we have downloaded the file in the default Firefox folder.
  
Return to Top
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==Install the OLI Network License Server==
 
 
'''Install the OLI Network License Server'''
 
 
    
 
    
  
Locate the OLI Network License Server that you just downloaded and move it to the same folder as the license file.
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Locate the OLI Network License Server that you just downloaded and move it to the same folder as the license file OLI previously sent to you.
 
 
[[File:SNAG-0004.png|700px]]
 
  
Next, locate the license file OLI sent to you on the USB key or via Email. Copy this file to the same folder as the OLI Network License Server installation file.
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[[File:2017-02-10 12-12-11.png]]
  
Double-Click the OLI Network License Server install icon.
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Double-Click the OLI Network License Server file (file extension .exe).
  
[[File:SNAG-0005.png|500px]]
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[[File:2017-02-10 12-46-28.png]]
  
Select '''Run''' from this warning dialog.
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If you get a warning about a security risk please select '''Run''' from this warning dialog.
  
 
OLI uses InstallShield as its delivery application. Click the next button to begin.
 
OLI uses InstallShield as its delivery application. Click the next button to begin.
  
[[File:SNAG-0006.png|500px]]
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[[File:2017-02-10 12-51-38.png]]
  
 
You will be prompted to press the next button many times. Unless we tell you different, please press the next button or the yes button.
 
You will be prompted to press the next button many times. Unless we tell you different, please press the next button or the yes button.
  
[[File:SNAG-0007.png|500px]]
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[[File:2017-02-10 12-52-37.png]]
 
 
 
 
[[File:SNAG-0008.png|500px]]
 
  
  
 
Please click on the "I accept..." button and then click the Next button.
 
Please click on the "I accept..." button and then click the Next button.
  
 
+
[[File:2017-02-10 12-53-11.png]]
[[File:SNAG-0009.png|500px]]
 
 
 
 
 
  
 
Select '''Typical''' and then click the '''Next''' button.
 
Select '''Typical''' and then click the '''Next''' button.
  
  
[[File:SNAG-0010.png|500px]]
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[[File:2017-02-10 12-53-35.png]]
  
 
Click the '''Install''' button.
 
Click the '''Install''' button.
Line 69: Line 76:
 
If you are requested to elevate the security, please click '''Yes'''.
 
If you are requested to elevate the security, please click '''Yes'''.
  
[[File:SNAG-0011.png|500px]]
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[[File:2017-02-10 12-54-40.png]]
  
 
This is an image of the installation in progress. Please wait for it to complete.
 
This is an image of the installation in progress. Please wait for it to complete.
Line 79: Line 86:
 
If this did, it is most-likely that your hardware device failed to install. Please contact OLI or see below.
 
If this did, it is most-likely that your hardware device failed to install. Please contact OLI or see below.
  
[[File:SNAG-0013.png|500px]]
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[[File:2017-02-10 13-01-01.png]]
 +
 
  
 
That is all there is to it. If you received an error or need to include other options such as a port number, please consult the [https://downloads.olisystems.com/Documents/Install%20Guides/OLI%20Network%20License%20Server%203.0%20Installation%20Guide.pdf]OLI Network Installation Guide
 
That is all there is to it. If you received an error or need to include other options such as a port number, please consult the [https://downloads.olisystems.com/Documents/Install%20Guides/OLI%20Network%20License%20Server%203.0%20Installation%20Guide.pdf]OLI Network Installation Guide
  
Return to Top
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==Testing/Starting the Service==
 
 
Testing the Server
 
  
 
Start the OLI Network Security Provider (a/k/a the License Manager) via this path:
 
Start the OLI Network Security Provider (a/k/a the License Manager) via this path:
Line 93: Line 99:
 
Once the OLI Network Security Provider (a/k/a the Server) has started you may have blank information. If there is previously entered information please Click the '''Stop''' button and then delete this information by clicking the '''Remove''' button.
 
Once the OLI Network Security Provider (a/k/a the Server) has started you may have blank information. If there is previously entered information please Click the '''Stop''' button and then delete this information by clicking the '''Remove''' button.
  
[[File:SNAG-0014.png|500px]]
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[[File:2017-02-10 13-02-22.png]]
  
 +
The '''Start''' button is black and the '''Stop''' button is gray. This is an indication that the service did not start properly.
  
As you can see all the images are gray. This indicates that the OLI Network Security Provider is running correctly.
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Click the Start Button.
  
If it had not started you need to click on the the '''Event Log''' tab and you will see informational text about the state of the service. In this examples there are no errors and the service is running.
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[[File:2017-02-10 13-15-57.png]]
  
[[File:SNAG-0015.png|500px]]
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As you can see all the images are gray. This indicates that the OLI Network Security Provider is running correctly.
 
 
Click on any line to see the contents of the notification.
 
  
Return to Top
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==Service Failed to Start or Other Errors==
  
Server Errors
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If the following error message appeared:
  
Occasionally the server will fail to start. This is usually due to a problem with the hardware device (it's not plugged in) or the drivers. If you get such an error please close the OLI Network Security Provider and try to manually repair the [http://support.olisystems.com/OLI%20Security%20Issues.shtml#HardlockRepair]hardware drivers.
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[[File:2017-02-10 13-04-11.png]]
  
[[File:SNAG-0016.png|500px]]
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Then there is still an error. Click the "Yes" button to automatically send a log to OLI Systems for analysis.
  
To find out exactly what is causing the error. Close this error dialog and click on the '''Event Log''' tab.
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[[File:2017-02-10 13-05-15.png]]
  
[[File:SNAG-0017.png|500px]]
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Fill out the comments field with any supporting information that you have such as operating system.  Click the "Submit Online" button to do this automatically or use the other buttons to do this manually.
  
You can see there are several errors that have occurred in this example. In general OLI needs to see these errors. Please click the Save Events button.
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If successfully sent the following message appears:
  
Save the events in a text file.
+
[[File:2017-02-10 13-07-03.png]]
  
Below is the contents of the text file for our example.
 
  
Please send this text file to OLI for analysis via the support email.  
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OLI will respond as soon as practical with a solution.
  
 
[[Category: Security]]
 
[[Category: Security]]
 +
[[Category: Installation]]
 +
[[Category: Network]]

Latest revision as of 13:09, 9 November 2022

Overview

These instructions apply to all versions of the OLI License Manager version 5.x

The current version of the OLI License Manager is 5.1.1

Note on LH keys:

OLI's vendor for LH keys has discontinued their production. If you have a failure in such a key you will be required to upgrade to an LA key.

Download the software

We begin by asking you to download the latest software from the OLI download website http://downloads.olisystems.com

To do this you will need the Server Serial number in the license file that OLI supplied to you. This file will have an extension "OLILic" but it can be opened with any text editor such as NOTEPAD.

As an example, we are using a USB hardware key "LH5412724."

Open this file and locate the Server Serial Number. We will use this number for several download and install steps. Please note, for all network users of the OLI software this is the only serial number that will allow you access to the download program site.

2017-02-10 11-59-48.png

On the OLI download web site, enter your information as well as the server serial number. When this information has been added click the Go button.

2017-02-10 12-05-32.png

A list of programs to which you are entitled to download will be displayed.

2017-02-10 12-06-53.png

The OLI License Server download link is collapsed by default. You will need to expand this section by clicking the "+" sign.

2017-02-10 12-08-41.png

For this exercise we are only interested in the OLI Network License Server 3.x. When ready click the Download icon.

Save the file to your computer. For this exercise we are using FireFox as our web browser and we have selected the default Firefox download folder to receive this file.

Once downloaded, please locate the file. Here we have downloaded the file in the default Firefox folder.

Install the OLI Network License Server

Locate the OLI Network License Server that you just downloaded and move it to the same folder as the license file OLI previously sent to you.

2017-02-10 12-12-11.png

Double-Click the OLI Network License Server file (file extension .exe).

2017-02-10 12-46-28.png

If you get a warning about a security risk please select Run from this warning dialog.

OLI uses InstallShield as its delivery application. Click the next button to begin.

2017-02-10 12-51-38.png

You will be prompted to press the next button many times. Unless we tell you different, please press the next button or the yes button.

2017-02-10 12-52-37.png


Please click on the "I accept..." button and then click the Next button.

2017-02-10 12-53-11.png

Select Typical and then click the Next button.


2017-02-10 12-53-35.png

Click the Install button.


The Serial Number is automatically retrieved from the license file if it is in the same folder as the installer file. If the box is blank you will have to manually enter the serial number from the license file.

If you are requested to elevate the security, please click Yes.

2017-02-10 12-54-40.png

This is an image of the installation in progress. Please wait for it to complete.

If the program seems to hang up, please see if the following message appeared:

SNAG-0012.png

If this did, it is most-likely that your hardware device failed to install. Please contact OLI or see below.

2017-02-10 13-01-01.png


That is all there is to it. If you received an error or need to include other options such as a port number, please consult the [1]OLI Network Installation Guide

Testing/Starting the Service

Start the OLI Network Security Provider (a/k/a the License Manager) via this path:

Start > All Programs > OLI Systems > Network License Server > Network License Server

Once the OLI Network Security Provider (a/k/a the Server) has started you may have blank information. If there is previously entered information please Click the Stop button and then delete this information by clicking the Remove button.

2017-02-10 13-02-22.png

The Start button is black and the Stop button is gray. This is an indication that the service did not start properly.

Click the Start Button.

2017-02-10 13-15-57.png

As you can see all the images are gray. This indicates that the OLI Network Security Provider is running correctly.

Service Failed to Start or Other Errors

If the following error message appeared:

2017-02-10 13-04-11.png

Then there is still an error. Click the "Yes" button to automatically send a log to OLI Systems for analysis.

2017-02-10 13-05-15.png

Fill out the comments field with any supporting information that you have such as operating system. Click the "Submit Online" button to do this automatically or use the other buttons to do this manually.

If successfully sent the following message appears:

2017-02-10 13-07-03.png


OLI will respond as soon as practical with a solution.