Difference between revisions of "OLI Security Error"

Revision as of 13:15, 24 November 2014

Error Screen capture:

If you see the above error message, please follow the steps below:

Please download and run the updated security patch. Then reboot your computer and try again.

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-== <span style="color:red"> '''Security provider failed to initialize. Hardlock Error (15): Invalid environment string '''</span> ==
-If you have received the USB key and see the OLI security error window pop up,and the '''Reset hardlock key''' button is greyed out after restarting the software, please go to the '''''security options''''' and compare the screen to the following screen capture:
-[[File:Securityupdate 2.png]]
-If you see the same error, please follow the next steps:
-* Please make sure your key PA******* is plugged in your usb port.
-* Please try reinstalling the hardlock  drivers.
-* Click on link below to update the security patch on your machine:
-'''https://downloads.olisystems.com/Updates-Patches/HASPUserSetup.exe'''
-* If reinstalling drivers does not work:
-Click on link below: and run and then send the screen capture of the program to '''[mailto:jmooney@olisystems.com jmooney@olisystems.com]'''
-'''https://downloads.olisystems.com/Util/OLIHardlockUtility.exe'''
 ==<span style="color:red"> ''' Severe error message. The Serial Number ID does not match the server's Hardlock ID.'''</span> ==