Difference between revisions of "OLI Security Error"

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(Security provider failed to initialize. Hardlock Error (15): Invalid environment string)
(Severe error message. The Serial Number ID does not match the server's Hardlock ID.)
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If you see the above error message, please follow the steps below:
 
If you see the above error message, please follow the steps below:
 +
 +
* Please confirm that the Serial number matches. One of the most common reasons to get this error is that the serial number really does not match.
  
 
* Please download and run the updated security patch.  Then reboot your computer and try again.
 
* Please download and run the updated security patch.  Then reboot your computer and try again.
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'''https://downloads.olisystems.com/Updates-Patches/OLI%20Security%20Update%203.1.9.exe'''
 
'''https://downloads.olisystems.com/Updates-Patches/OLI%20Security%20Update%203.1.9.exe'''
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 +
* Remember to run this on the client machine as well as for the network copy.

Revision as of 13:18, 24 November 2014

Severe error message. The Serial Number ID does not match the server's Hardlock ID.

Error Screen capture:

Securityupdate 3.png

If you see the above error message, please follow the steps below:

  • Please confirm that the Serial number matches. One of the most common reasons to get this error is that the serial number really does not match.
  • Please download and run the updated security patch. Then reboot your computer and try again.
  • Click on link below to download

https://downloads.olisystems.com/Updates-Patches/OLI%20Security%20Update%203.1.9.exe

  • Remember to run this on the client machine as well as for the network copy.