Security/Installation issues

This page serves to discuss and resolve issues installing the OLI software.

Installation issues

• Installing the hardlock drivers manually
• Installing the OLI Software in Silent or Bootstrapped Modes

Security updates

• Resetting the OLI Security Serial Numbers for Stand-alone Software
• OLI Security Error

Information required or to be sent to OLI Systems

• Getting the Event Log from the Network License Manager
• Information collected with the Contact Support button

Error Messages

• Errors during the installation
• Error: Security provider failed to initialize. Login Error: Hardlock Error (38): Term. Server / Citrix Winframe detected
• Error: RPCNSBINDINGIMPORTNEXT FAILED
• Error: Terminal Services are not supported with local protection key.