View source for Serial Number Provided (V2-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX) has options that the license server does not support

This is a common error message from a network installation. In this case the license file no longer contains a product that the previous client serial number has enabled.  

For example, here is a typical error dialog:

[[File:Csp1 (002).jpg]]

The client serial number displayed has the following OLI products enabled:

OLIEngine<br> 
OLIEngine\Toolkit <br>
CSP <br>
StreamAnalyzer <br>
CorrosionAnalyzer <br>
SCOREAnalyzer <br>
SCOREAnalyzer\SCORETemplateCreation <br>
StudioScaleChem <br>
StudioPIPESIM <br>
EVSAnalyzer<br>

The products enabled on the server are the following:

OLIEngine<br>
OLIEngine\Toolkit<br>
CSP<br>
StreamAnalyzer<br>
CorrosionAnalyzer<br>
SCOREAnalyzer<br>
SCOREAnalyzer\SCORETemplateCreation<br>
StudioScaleChem<br>
EVSAnalyzer<br>

A side-by-side comparison is needed:

{| class="wikitable"
! style="font-weight: bold;" | OLD License
! style="font-weight: bold;" | New License
|-
| OLIEngine
| OLIEngine
|-
| OLIEngine\Toolkit
| OLIEngine\Toolkit
|-
| CSP
| CSP
|-
| StreamAnalyzer
| StreamAnalyzer
|-
| CorrosionAnalyzer
| CorrosionAnalyzer
|-
| SCOREAnalyzer
| SCOREAnalyzer
|-
| SCOREAnalyzer\SCORETemplateCreation
| SCOREAnalyzer\SCORETemplateCreation
|-
| StudioScaleChem
| StudioScaleChem
|-
| StudioPIPESIM
| 
|-
| EVSAnalyzer
| EVSAnalyzer
|}

You will notice that the product '''StudioPIPESIM''' is missing in the new license. 

To resolve this error, the client computer needs the new client serial number provided with the license file.

[[Category: Error messages‏]] 
[[Category: Serial Numbers‏]]
[[Category: Security]]