Difference between revisions of "Security/Installation issues"
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'''This page serves to discuss and resolve issues installing the OLI software.''' | '''This page serves to discuss and resolve issues installing the OLI software.''' | ||
| − | *[[ | + | |
| + | == Installation issues == | ||
| + | |||
| + | * [[Installing the hardlock drivers manually]] | ||
| + | * [[Installing the OLI Software in Silent or Bootstrapped Modes]] | ||
| + | * [[Hardlock/softkey drivers apparently fail to install properly]] | ||
| + | * [[Opt-Out of OLI Studio Performance Data Collection]] | ||
| + | * [[Opt-Out of OLI Flowsheet Performance Data Collection]] | ||
| + | |||
| + | == Security updates == | ||
| + | |||
| + | * [[Resetting the OLI Security Serial Numbers for Stand-alone Software]] | ||
| + | * [[Resetting the OLI Security Serial Numbers and/or Server Name for Network Clients]] | ||
| + | * [[OLI Security Error]] | ||
| + | * [[OLI Security Update]] | ||
| + | |||
| + | == Information required or to be sent to OLI Systems == | ||
* [[Getting the Event Log from the Network License Manager]] | * [[Getting the Event Log from the Network License Manager]] | ||
| + | * [[Information collected with the Contact Support button]] | ||
| + | |||
| + | |||
| + | == Error Messages == | ||
| + | |||
| + | |||
| + | * [[Errors during the installation]] | ||
| + | * [[Error: Security provider failed to initialize. Login Error: Hardlock Error (38): Term. Server / Citrix Winframe detected]] | ||
| + | * [[Error: RPCNSBINDINGIMPORTNEXT FAILED]] | ||
| + | * [[Error Terminal Services are not supported with local protection key]] | ||
| + | * [[Login Errors]] | ||
| + | * [[Common Error Messages]] | ||
Latest revision as of 10:52, 8 June 2018
This page serves to discuss and resolve issues installing the OLI software.
Contents
Installation issues
- Installing the hardlock drivers manually
- Installing the OLI Software in Silent or Bootstrapped Modes
- Hardlock/softkey drivers apparently fail to install properly
- Opt-Out of OLI Studio Performance Data Collection
- Opt-Out of OLI Flowsheet Performance Data Collection
Security updates
- Resetting the OLI Security Serial Numbers for Stand-alone Software
- Resetting the OLI Security Serial Numbers and/or Server Name for Network Clients
- OLI Security Error
- OLI Security Update
Information required or to be sent to OLI Systems
- Getting the Event Log from the Network License Manager
- Information collected with the Contact Support button
