This app can't run on this device

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Program Compatibility Assistant This app can't run on this device Aladdin HASP \ Sentinel Data Filter Device Drivers

App-cant-be-run-on-this-device.png

You must manually install the latest Hardlock Drivers from the official vendor’s website prior to installing OLI software:


https://supportportal.thalesgroup.com/csm?sys_kb_id=61fb0ee1dbd2e78cfe0aff3dbf9619ab&id=kb_article_view&sysparm_rank=7&sysparm_tsqueryId=412ea51887ccd1107b0664e80cbb3547&sysparm_article=KB0018320

Here is what the page looks like:

Sentinel-screenshot-for-driver-download.png

Unzip the folder and run the HASPUserSetup.

After completing the driver installation, you can proceed to install the OLI software making sure the hardlock drivers are turned off:

Choose the ‘Custom’ setup type.

Custom-install-type.png


Click the ‘+’ icon to expand the Security section.

Expand-security-tab.png


Click the dropdown icon for ‘Install Hardlock Drivers’ and select ‘Entire feature will be unavailable”.

Entire-feature-will-be-unavailable.png


Once you see the red X in front of ‘Install Hardlock Drivers’ use the ‘Next’ button to finish the installation.

Finish-install-success.png

If you continue to experience issues with installation, please submit a new case on the OLI Support Portal.