Difference between revisions of "This app can't run on this device"
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You must manually install the latest Hardlock Drivers from the official vendor’s website prior to installing OLI software: | You must manually install the latest Hardlock Drivers from the official vendor’s website prior to installing OLI software: | ||
− | https://supportportal.thalesgroup.com/csm?sys_kb_id=61fb0ee1dbd2e78cfe0aff3dbf9619ab&id=kb_article_view&sysparm_rank=7&sysparm_tsqueryId=412ea51887ccd1107b0664e80cbb3547&sysparm_article=KB0018320 | + | |
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+ | == https://supportportal.thalesgroup.com/csm?sys_kb_id=61fb0ee1dbd2e78cfe0aff3dbf9619ab&id=kb_article_view&sysparm_rank=7&sysparm_tsqueryId=412ea51887ccd1107b0664e80cbb3547&sysparm_article=KB0018320 == | ||
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Here is what the page looks like: | Here is what the page looks like: |
Revision as of 13:32, 30 June 2022
Program Compatibility Assistant This app can't run on this device Aladdin HASP \ Sentinel Data Filter Device Drivers
You must manually install the latest Hardlock Drivers from the official vendor’s website prior to installing OLI software:
https://supportportal.thalesgroup.com/csm?sys_kb_id=61fb0ee1dbd2e78cfe0aff3dbf9619ab&id=kb_article_view&sysparm_rank=7&sysparm_tsqueryId=412ea51887ccd1107b0664e80cbb3547&sysparm_article=KB0018320
Here is what the page looks like:
Unzip the folder and run the HASPUserSetup.
After completing the driver installation, you can install the software making sure the hardlock drivers are turned off:
Choose the ‘Custom’ setup type.
Click the ‘+’ icon to expand the Security section.
Click the dropdown icon for ‘Install Hardlock Drivers’ and select ‘Entire feature will be unavailable”.
Once you see the red X in front of ‘Install Hardlock Drivers’ use the ‘Next’ button to finish the installation.
If you continue to experience issues with installation, please submit a new case on the OLI Support Portal.