Difference between revisions of "Creating a Log File during Installation"
(→How to create a LOG file while installing the OLI Software?) |
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− | Occasionally the installation will fail to properly install. When this happens we can run a diagnostic test. We are using OLI Studio 9. | + | Occasionally the installation will fail to properly install. When this happens we can run a diagnostic test. We are using OLI Studio 9.6.2 as an example please use your current version number. See below for the actual command lines: |
The user will need to | The user will need to | ||
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Issue this command for the OLI Studio (remember to use the quote marks!) | Issue this command for the OLI Studio (remember to use the quote marks!) | ||
− | "OLI Studio 9. | + | "OLI Studio 9.6.2.exe" /log fail.txt |
This will create a text file named "fail.txt" in the same folder as the EXE file. Please send this file to OLI for Analysis. | This will create a text file named "fail.txt" in the same folder as the EXE file. Please send this file to OLI for Analysis. | ||
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|- | |- | ||
| OLI Studio | | OLI Studio | ||
− | | "OLI Studio 9. | + | | "OLI Studio 9.6.2.exe" /log fail.txt |
|- | |- | ||
| ESP | | ESP | ||
− | | "OLI ESP 9. | + | | "OLI ESP 9.6.2.exe" /log fail.txt |
|- | |- | ||
| Aspen PLUS | | Aspen PLUS | ||
− | | "OLI Engine in Aspen Plus.9. | + | | "OLI Engine in Aspen Plus.9.6.2.exe" /log fail.txt |
|- | |- | ||
| Aspen HYSYS | | Aspen HYSYS | ||
− | | "OLI Engine in Aspen HYSYS.9. | + | | "OLI Engine in Aspen HYSYS.9.6.2.exe" /log fail.txt |
|- | |- | ||
| OLI Network License Manager | | OLI Network License Manager | ||
− | | "OLI Network License Server 3.4. | + | | "OLI Network License Server 3.4.3.exe" /log fail.txt |
|} | |} | ||
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[[Category: Installation]] | [[Category: Installation]] | ||
[[Category: Debugging]] | [[Category: Debugging]] | ||
+ | [[Category: Logs]] |
Revision as of 09:07, 23 January 2020
How to create a LOG file while installing the OLI Software?
Occasionally the installation will fail to properly install. When this happens we can run a diagnostic test. We are using OLI Studio 9.6.2 as an example please use your current version number. See below for the actual command lines:
The user will need to use the command window (start > run > cmd) and issue the following command for the OLI Studio
Download and save the installation file to a folder such as "My Documents"
Start the command window (start > run > cmd)
From the command window issue the command CD "My Documents"
Issue this command for the OLI Studio (remember to use the quote marks!)
"OLI Studio 9.6.2.exe" /log fail.txt
This will create a text file named "fail.txt" in the same folder as the EXE file. Please send this file to OLI for Analysis.
Product | Command Line |
---|---|
OLI Studio | "OLI Studio 9.6.2.exe" /log fail.txt |
ESP | "OLI ESP 9.6.2.exe" /log fail.txt |
Aspen PLUS | "OLI Engine in Aspen Plus.9.6.2.exe" /log fail.txt |
Aspen HYSYS | "OLI Engine in Aspen HYSYS.9.6.2.exe" /log fail.txt |
OLI Network License Manager | "OLI Network License Server 3.4.3.exe" /log fail.txt |
Other OLI software packages not listed here have the same type of options.
Please send the file to OLI for analysis