Difference between revisions of "Creating a Log File during Installation"

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(Created page with " == How to create a LOG file while installing the OLI Software? == Occasionally the installation will fail to properly install. When this happens we can run a diagnostic tes...")
 
 
(9 intermediate revisions by one user not shown)
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Occasionally the installation will fail to properly install. When this happens we can run a diagnostic test. We are using Analyzers 3.1.1 as an example, see below for the actual command lines:
+
Occasionally the installation will fail to properly install. When this happens we can run a diagnostic test. We are using OLI Studio 9.6.2 as an example please use your current version number. See below for the actual command lines:
  
 
The user will need to
 
The user will need to
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Download and save the installation file to a folder such as "My Documents"
 
Download and save the installation file to a folder such as "My Documents"
 +
 
Start the command window (start > run > cmd)
 
Start the command window (start > run > cmd)
 +
 
From the command window issue the command CD "My Documents"
 
From the command window issue the command CD "My Documents"
Issue this command for the OLI Analyzer 3.1 (remember to use the quote marks!)
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"OLI Analyzer 3.1.1.exe" /log fail.txt
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Issue this command for the OLI Studio (remember to use the quote marks!)
 +
 
 +
"OLI Studio 9.6.2.exe" /log fail.txt
  
 
This will create a text file named "fail.txt" in the same folder as the EXE file. Please send this file to OLI for Analysis.
 
This will create a text file named "fail.txt" in the same folder as the EXE file. Please send this file to OLI for Analysis.
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|-
 
|-
 
| OLI Studio
 
| OLI Studio
| "OLI Studio 9.5.2.exe" /log fail.txt
+
| "OLI Studio 10.0.1.exe" /log fail.txt
 
|-
 
|-
| ESP
+
| OLI Flowsheet
| "OLI ESP 9.5.2.exe" /log fail.txt
+
| "OLI Flowsheet 10.0.1.exe" /log fail.txt
 
|-
 
|-
 
| Aspen PLUS
 
| Aspen PLUS
| "OLI Engine in Aspen Plus.9.3.2.exe" /log fail.txt
+
| "OLI Engine in Aspen Plus.9.6.2.exe" /log fail.txt
 
|-
 
|-
 
| Aspen HYSYS
 
| Aspen HYSYS
| "OLI Engine in Aspen HYSYS.9.3.2.exe" /log fail.txt
+
| "OLI Engine in Aspen HYSYS.9.6.2.exe" /log fail.txt
 
|-
 
|-
 
| OLI Network License Manager
 
| OLI Network License Manager
| "OLI Network License Server 3.3.2.exe" /log fail.txt
+
| "OLI Network License Server 3.4.3.exe" /log fail.txt
 
|}
 
|}
  
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[[Category: Installation]]
 
[[Category: Installation]]
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[[Category: Debugging]]
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[[Category: Logs]]

Latest revision as of 20:58, 5 March 2020

How to create a LOG file while installing the OLI Software?

Occasionally the installation will fail to properly install. When this happens we can run a diagnostic test. We are using OLI Studio 9.6.2 as an example please use your current version number. See below for the actual command lines:

The user will need to use the command window (start > run > cmd) and issue the following command for the OLI Studio

Download and save the installation file to a folder such as "My Documents"

Start the command window (start > run > cmd)

From the command window issue the command CD "My Documents"

Issue this command for the OLI Studio (remember to use the quote marks!)

"OLI Studio 9.6.2.exe" /log fail.txt

This will create a text file named "fail.txt" in the same folder as the EXE file. Please send this file to OLI for Analysis.

Product Command Line
OLI Studio "OLI Studio 10.0.1.exe" /log fail.txt
OLI Flowsheet "OLI Flowsheet 10.0.1.exe" /log fail.txt
Aspen PLUS "OLI Engine in Aspen Plus.9.6.2.exe" /log fail.txt
Aspen HYSYS "OLI Engine in Aspen HYSYS.9.6.2.exe" /log fail.txt
OLI Network License Manager "OLI Network License Server 3.4.3.exe" /log fail.txt


Other OLI software packages not listed here have the same type of options.

Please send the file to OLI for analysis