Difference between revisions of "Frequently Asked Questions - FAQs"

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(Created page with "1. Network License vs Individual License For both Network and Individual the software is installed locally on the user’s computer. For Individual licenses the security is ...")
 
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1. Network License vs Individual License
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;1. Network License vs Individual License
For both Network and Individual the software is installed locally on the user’s computer.  
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:For both Network and Individual the software is installed locally on the user’s computer.
  
For Individual licenses the security is also installed locally. This could be:
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:For Individual licenses the security is also installed locally. These could be:
a. USB Keys
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:a. USB Keys
b. Software Based Keys (Softkey)
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:b. Software Based Keys (Softkey)
c. Trials
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:c. Trials
  
For network licenses when the software is started it will go to the license server to check for a license.  Up to the limit of the license, typically 1-20 can connect to the network license at a time.
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:For network licenses when the software is started it will go to the license server to check for a license.  Up to the limit of the license, typically 1-20 can connect to the network license at a time.
  
2. How many network licenses can be installed per machine or host?
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;2. How many network licenses can be installed per machine or host?
When it says that only one network license can be installed per machine, this means that each server can only host 1 license.   
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:When it says that only one network license can be installed per machine, this means that each server can only host 1 license.  
3. What if there are two licenses for a University? One for research and one for education?
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Each license must be hosted on a separate server. We can provide 2 separate licenses, one for EDR and one for EDU.   
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;3. What if there are two licenses for a University? One for research and one for education?
The other option is to combine the 2 licenses onto a single license file – we will just add the concurrencies together.  The disadvantage of this, is that the academic users could simultaneously use all the research copies locking out the researchers.
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:Each license must be hosted on a separate server. We can provide 2 separate licenses, one for EDR and one for EDU.   
4. USB Dongle usage (non-network)
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:The other option is to combine the 2 licenses onto a single license file – we will just add the concurrencies together.  The disadvantage of this, is that the academic users could simultaneously use all the research copies locking out the researchers.  
The USB is more flexible in that it can be shared with others by simply inserting the dongle in another PC.
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5. Software Based Keys (softkey) usage
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;4. USB Dongle usage (non-network)
The softkey can be more convenient if you are the only user (no dongle to keep track of) but it is tied to the MAC address, CPU serial number, hard drive serial number, among others of a single PC and cannot be moved.
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:The USB is more flexible in that it can be shared with others by simply inserting the dongle in another PC.
  
6. Concurrencies (seats) and their usage  
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;5. Software Based Keys (softkey) usage
The concurrent users (any number can have the software installed) and the concurrent users can connect to the license server to get access up to the limit in the license.  
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:The softkey can be more convenient if you are the only user (no dongle to keep track of) but it is tied to the MAC address, CPU serial number, hard drive serial number, among others of a single PC and cannot be moved.
  
7. How many users can use the software when?
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;6. Concurrencies (seats) and their usage
The number of concurrent users is limited by the license. For example, a 20-concurrency license allows 20 users to use the software simultaneously.  
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:The concurrent users (any number can have the software installed) and the concurrent users can connect to the license server to get access up to the limit in the license.  
  
8. Do I need a server computer for the license server?
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;7. How many users can use the software when?
YES, you need a computer to host the license server (either a physical box or a virtual machine).  The license manager software will sit on this server machine.
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:The number of concurrent users is limited by the license. For example, a 20-concurrency license allows 20 users to use the software simultaneously.  
  
The only requirement is that this server needs to be on and running when the software is expected to be used, typically 24 hour a day.
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;8. Do I need a server computer for the license server?
 +
:YES, you need a computer to host the license server (either a physical box or a virtual machine).  The license manager software will sit on this server machine.
 +
:The only requirement is that this server needs to be on and running when the software is expected to be used, typically 24 hour a day.
  
9. Do I need 1 server or 2 and why?
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;9. Do I need 1 server or 2 and why?
If you have more than 1 network license, then each license should be hosted on a separate server.  
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:If you have more than 1 network license, then each license should be hosted on a separate server.  
  
The other option is to combine the 2 licenses onto a single license file – we will just add the concurrencies together.  The disadvantage of this, is that one set of users could simultaneously use all the copies for the other set of users locking them out.  
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:The other option is to combine the 2 licenses onto a single license file – we will just add the concurrencies together.  The disadvantage of this, is that one set of users could simultaneously use all the copies for the other set of users locking them out.  
  
10. Can I install the Server and OLI Software in the same machine?
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;10. Can I install the Server and OLI Software in the same machine?
Yes, but it is not recommended. Other users may need to use the software via the network server which would require the local computer to be available, e.g., turned on and connected to the network.
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:Yes, but it is not recommended. Other users may need to use the software via the network server which would require the local computer to be available, e.g., turned on and connected to the network.
  
11. What is the OLI Network License Manager/provider?
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;11. What is the OLI Network License Manager/provider?
OLI frequently uses the names interchangeably. The OLI Network License Manager is also known as the OLI Network Security Provider.  
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:OLI frequently uses the names interchangeably. The OLI Network License Manager is also known as the OLI Network Security Provider.  
  
12. What is the OLI Network License Admin Program vs. OLI Network License Admin Tool?
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;12. What is the OLI Network License Admin Program vs. OLI Network License Admin Tool?
These are the same program.  
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:These are the same program.  
  
13. What do I do to upgrade from a Trial of the OLI Software?
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;13. What do I do to upgrade from a Trial of the OLI Software?
Uninstall the trial software and then installed the Licensed Software. This will force the installation of the hardware and software drivers.
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:Uninstall the trial software and then installed the Licensed Software. This will force the installation of the hardware and software drivers.

Revision as of 19:45, 15 February 2019

1. Network License vs Individual License
For both Network and Individual the software is installed locally on the user’s computer.
For Individual licenses the security is also installed locally. These could be:
a. USB Keys
b. Software Based Keys (Softkey)
c. Trials
For network licenses when the software is started it will go to the license server to check for a license. Up to the limit of the license, typically 1-20 can connect to the network license at a time.
2. How many network licenses can be installed per machine or host?
When it says that only one network license can be installed per machine, this means that each server can only host 1 license.
3. What if there are two licenses for a University? One for research and one for education?
Each license must be hosted on a separate server. We can provide 2 separate licenses, one for EDR and one for EDU.
The other option is to combine the 2 licenses onto a single license file – we will just add the concurrencies together. The disadvantage of this, is that the academic users could simultaneously use all the research copies locking out the researchers.
4. USB Dongle usage (non-network)
The USB is more flexible in that it can be shared with others by simply inserting the dongle in another PC.
5. Software Based Keys (softkey) usage
The softkey can be more convenient if you are the only user (no dongle to keep track of) but it is tied to the MAC address, CPU serial number, hard drive serial number, among others of a single PC and cannot be moved.
6. Concurrencies (seats) and their usage
The concurrent users (any number can have the software installed) and the concurrent users can connect to the license server to get access up to the limit in the license.
7. How many users can use the software when?
The number of concurrent users is limited by the license. For example, a 20-concurrency license allows 20 users to use the software simultaneously.
8. Do I need a server computer for the license server?
YES, you need a computer to host the license server (either a physical box or a virtual machine). The license manager software will sit on this server machine.
The only requirement is that this server needs to be on and running when the software is expected to be used, typically 24 hour a day.
9. Do I need 1 server or 2 and why?
If you have more than 1 network license, then each license should be hosted on a separate server.
The other option is to combine the 2 licenses onto a single license file – we will just add the concurrencies together. The disadvantage of this, is that one set of users could simultaneously use all the copies for the other set of users locking them out.
10. Can I install the Server and OLI Software in the same machine?
Yes, but it is not recommended. Other users may need to use the software via the network server which would require the local computer to be available, e.g., turned on and connected to the network.
11. What is the OLI Network License Manager/provider?
OLI frequently uses the names interchangeably. The OLI Network License Manager is also known as the OLI Network Security Provider.
12. What is the OLI Network License Admin Program vs. OLI Network License Admin Tool?
These are the same program.
13. What do I do to upgrade from a Trial of the OLI Software?
Uninstall the trial software and then installed the Licensed Software. This will force the installation of the hardware and software drivers.